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What Do I Do If I Lose My Medical Marijuana Card?

    • If you lose your medical marijuana card, it shouldn’t be very difficult to get it back—but it could take time.


    • Once you have your card back, you can take steps to keep it safe and secure.


Accidents happen—if you’ve lost your medical marijuana card, you certainly wouldn’t be the first. But how can you replace it?

Luckily, it’s usually as simple as reaching out to your state’s relevant agency. If you’re still not sure where to start, your medical cannabis doctor can help you navigate the process of replacing your card.

What if your state only issues digital cards? What if you have your card, but you just didn’t renew it in time? In this guide, we’re digging into multiple “what-if” scenarios and offering tips to help you keep track of your medical cannabis card going forward.

Physical vs. Digital Medical Marijuana Cards

Depending on your state, you may be able to easily access a digital medical marijuana card if you lose track of your physical card. Here’s a rundown of how states with medical legalization only issue cards to patients:

With this in mind, let’s explore how to replace your card depending on your state’s medium.

How to Replace Physical Cards

In states that offer physical cards only, start by reaching out to your state’s card authorization agency. Your state may have an agency dedicated to medical cannabis or manage its program through its department of health.

When you reach out, the agency may ask you to:

  • Complete a form
  • Pay a processing fee for a new card
  • Submit evidence of your authorization
  • Provide your identifying documents (like your driver’s license or birth certificate)

If your state offers both physical and digital cards, replacing your physical card may be as simple as printing out your digital card from your online account. But, before you take this route, make sure these printouts are accepted at your dispensary or pharmacy.

There are three key resources to lean on throughout this process:

  1. Your state’s agency – Representatives from your state’s medical marijuana office will be the most equipped to answer your questions about card replacement.
  2. Your dispensary – Your budtender will be able to comment on which types of medical marijuana cards are accepted: official cards, reprints, or digital copies.
  3. Your medical marijuana doctor – If you need to provide evidence of your doctor’s medical cannabis recommendation to replace your card, your provider may be able to help you expedite the process.

How to Replace Digital Cards

If your state issues digital cards and you’ve lost track of the link or email with an electronic copy of your card, there are three routes to take:

  1. Check your online account – If your state maintains an online portal where medical marijuana patients can manage their applications, prescriptions, and cards, this is the first place to look for a digital copy of your card. If you can’t log in to your state’s portal, you may need to reach out to their agency for help.
  2. Request a new email or link – In your online portal or over the phone with your state’s agency, you may be able to request a new digital copy of your card via a secure URL or email.
  3. Talk to your medical marijuana doctor – Your provider may keep digital copies of patients’ electronic medical cannabis cards; in these cases, you may be able to access your card with help from your provider.

What To Do If You Don’t Renew Your Card in Time

If you haven’t misplaced your card but simply forgot to renew it on time, you might be wondering where to turn. While every state features a different renewal and application process, three general steps might help you speed up the renewal process or lower your cost:

  1. Research potential grace periods – Some states may offer grace periods for renewal (i.e., they’ll allow patients to renew their cards for a short period after expiration). Reach out to your state’s office to ask about your renewal timeline.
  2. Ask about fee waivers – If your state’s grace period has passed (or they don’t offer one), ask your state agency if they offer a fee waiver for past patients who didn’t renew on time. While the answer may be no, there’s no harm in asking.
  3. Ask your provider to help you start the process again – If your state requires you to start the process again from the beginning, your medical marijuana doctor may be able to work with you to speed up your recommendation and application timeline.

Tips for Keeping Track of Your Medical Marijuana Card

Simply put, keeping track of your medical cannabis card will drastically simplify your treatment process. Let’s explore some practical tips for keeping your card safe.

Digital Cards

Woman using her Mobile Phone in the street

If your state offers digital cards, there are a few ways you can keep track of your link, email, or file:

  • Print and laminate your card – Even if your state only issues digital cards, your dispensary may accept a printed version of your card when you pick up your prescription. For added durability, consider laminating your card.
  • Save your card in a digital wallet – If you have a secure app for storing credit cards, IDs, and other digital information, consider saving your electronic medical marijuana card there.
  • Take a screenshot – Once you receive a link or an email containing your card information, consider taking a screenshot of the page. Saving this image to a specific folder or adding it to your favorites will help you access it quickly and easily when it’s time to visit the dispensary.
  • Bookmark the tab in your phone’s browser app – If your electronic card is available via a link, consider saving this link as a bookmark in your phone’s browser app so you can navigate to it quickly.

Physical Cards

If you frequently lose physical cards, it might not make sense for you to store your medical cannabis card in typical places. Instead, alternative methods might help you keep track of your card:

  • Use a smartphone card holder – If you don’t lose track of your phone very often, consider picking up a cardholder phone case and using it to carry your medical cannabis card.
  • Use a lanyard – Clipping your card to a lanyard or a large keychain may help you keep track of it; it’s much harder to lose a bright green lanyard (especially if it’s around your neck) than it is to misplace a single card.
  • Ask a loved one to keep it secure – If someone in your home has an easier time staying organized, consider asking them to keep your card in a secure place. They can give it to you before you head to the dispensary and you can return it to them when you get home.

Need Help with Your Medical Card? Turn to TeleLeaf.

Misplacing your medical card (either your digital or physical copy) can be frustrating, especially when you’re due for a dispensary visit. By using the tips above for restoring your card and keeping it safe, you can ensure that your card is secure and easily accessible when you need it.

If you’re looking for more help with managing your medical cannabis treatment, turn to TeleLeaf. Our team is made up of compassionate, caring, cannabis-informed providers who want to connect you to the all-natural healing you deserve. Our patient-first approach is what makes us the best online medical marijuana card service on the market.

Ready to discover plant-based healing with medical cannabis? Make an appointment with TeleLeaf today.


Arkansas Department of Health. Medical Marijuana FAQs.

Florida Department of Health. MMUR Registry Identification Cards.

State of Hawaii Department of Health. Medical Cannabis Registry Program.

Louisiana Department of Health. Medical Marijuana Regulation.

Mississippi Medical Cannabis Program. Patients and Caregivers.

New Hampshire Department of Health and Human Services. Therapeutic Cannabis.

North Dakota Health. Medical Marijuana Program Information.

Oklahoma Cannabis Information. Oklahoma Medical Marijuana Card.

Pennsylvania Department of Health. Patients and Caregivers.

Medical Cannabis in South Dakota. South Dakota Medical Cannabis Program.

Utah Department of Health and Human Services. Patients.

West Virginia Office of Medical Cannabis. Patient Application.

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