Terms and Conditions

Effective Date: November 5, 2025

1. Introduction and Acceptance of Terms

The Terms and Conditions (“Terms”) describe how TeleLeaf (“TeleLeaf,” “we,” “us,” or “our”) govern your access to and use of our website, https://www.teleleaf.com/ (the “Site”), and the telehealth services we provide (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not access or use our Services.

IMPORTANT: These Terms include a mandatory arbitration provision and a class action waiver, which require you to resolve any disputes with us on an individual basis and not as part of any class or representative action.

We may amend these Terms at any time by posting the amended terms on our Site. We will provide notice of any material changes. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

2. Description of Services

TeleLeaf provides a telehealth platform that connects patients with licensed healthcare providers (“Providers”) for the purpose of obtaining medical consultations and, where appropriate, certifications for the use of medical cannabis in states where it is legal.

TeleLeaf is not a medical provider and does not provide medical advice. We are a technology platform that facilitates communication between patients and Providers. The Providers are independent practitioners and are solely responsible for the medical advice and services they provide to you.

3. Patient Eligibility and Responsibilities

To use our Services, you must:

Be at least 18 years of age (or the age of majority in your jurisdiction).
Be a resident of a state where we operate and where medical cannabis is legal.
Provide accurate and complete information during the registration process.
Comply with all applicable state and local laws regarding medical cannabis.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Informed Consent for Telehealth Services

Telehealth involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care. By using our Services, you provide your informed consent to receive medical care via telehealth and acknowledge the following:

Benefits: Telehealth may provide benefits such as improved access to medical care, more efficient medical evaluation, and the convenience of receiving care from your home or other location.
Risks: There are potential risks associated with the use of telehealth, including, but not limited to:
The information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision-making by the Provider.
Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment.
In rare events, a lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgment errors.
Although we use secure technology, there are risks of unauthorized access to your medical information.
Alternatives: You have the right to withhold or withdraw your consent to the use of telehealth at any time. You may obtain medical care from a healthcare provider in a traditional in-person setting.

By accepting these Terms, you acknowledge that you understand the risks and benefits of telehealth and consent to the use of telehealth in your medical care.

5. Provider Licensing and Disclaimers

All Providers on our platform are licensed to practice medicine in the states where they provide services. We verify the credentials of all Providers before they are permitted to use our platform.

You can find information about each Provider’s licensure on their profile page or by contacting us.

Disclaimer: The information provided on our Site is for general informational purposes only and is not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

6. No Doctor-Patient Relationship with TeleLeaf

A doctor-patient relationship is formed only between you and the Provider. TeleLeaf is not a party to this relationship. We do not interfere with the practice of medicine by Providers, each of whom is solely responsible for the medical services and advice provided to you.

7. Prescription and Pharmacy Terms

If a Provider determines that you have a qualifying condition for medical cannabis, they may issue a certification in accordance with state law. This certification is not a prescription and does not guarantee that you will be able to obtain medical cannabis from a dispensaries.

You are responsible for complying with all state and local laws regarding the purchase and use of medical cannabis. We are not affiliated with any dispensaries and do not dispense or sell cannabis.

8. State-Specific Cannabis Laws

The laws regarding medical cannabis vary by state. It is your responsibility to be aware of and comply with the laws of the state in which you reside. This includes laws regarding qualifying conditions, possession limits, and use of medical cannabis.

9. HIPAA and Privacy

We are committed to protecting your privacy and are compliant with the Health Insurance Portability and Accountability Act (HIPAA). Our privacy practices are described in our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

10. DEA and Controlled Substances

Cannabis is a Schedule I controlled substance under federal law. While many states have legalized medical cannabis, it remains illegal under federal law. The Drug Enforcement Administration (DEA) has specific rules regarding the prescribing of controlled substances via telemedicine. Our platform is designed to comply with all applicable DEA regulations.

11. Limitation of Liability for Medical Services

To the fullest extent permitted by law, TeleLeaf shall not be liable for any damages resulting from the medical advice or services provided by a Provider. Any claims of medical malpractice will be between you and the Provider.

12. Emergency Care

Our Services are not for medical emergencies. If you are experiencing a medical emergency, you should call 911 or go to the nearest emergency room immediately.

13. Fees and Payment

You agree to pay all fees for the Services you receive. All fees are non-refundable. We may use a third-party payment processor to process your payment. Your payment information will be handled in accordance with our Privacy Policy.

14. Intellectual Property

All content on our Site, including text, graphics, logos, and images, is the property of TeleLeaf or its licensors and is protected by copyright and other intellectual property laws. You may not use any of our content without our prior written permission.

15. Prohibited Uses

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, or impair our Site or interfere with any other party’s use of our Services. You agree not to attempt to gain unauthorized access to any part of our Site or to any of our systems or networks.

16. Indemnification

You agree to indemnify, defend, and hold harmless TeleLeaf, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the Services.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in New Orleans, Louisiana. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding on all parties.

You agree to waive your right to a jury trial and to participate in a class action lawsuit.

18. Termination

We may terminate or suspend your access to our Services at any time, for any reason, and without notice. You may terminate your account at any time by contacting us.

19. Miscellaneous

These Terms constitute the entire agreement between you and TeleLeaf regarding your use of the Services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible.

20. Contact Information

If you have any questions about these Terms, please contact us at:

TeleLeaf. 235 Derbigny Street, Suite 201, Gretna, LA 70053 (504) 264-3123

COMPREHENSIVE HEALTHCARE TERMS AND CONDITIONS

21. Medical Services and Standard of Care

The Providers on our platform are committed to providing medical services that meet the applicable standard of care for telehealth services. However, you acknowledge that:

Telehealth consultations have inherent limitations compared to in-person examinations.
Providers cannot perform physical examinations, laboratory tests, or imaging studies during a telehealth consultation.
The Provider’s ability to diagnose and treat may be limited by the quality of the audio/video connection and the information you provide.
You are responsible for providing accurate and complete medical history and current symptoms.

22. Medical Marijuana Certification Process

The process for obtaining a medical marijuana certification through our platform involves the following steps:

1.Registration: You must create an account and provide accurate personal and medical information.

2.Consultation: You will have a telehealth consultation with a licensed Provider who will review your medical history and assess whether you have a qualifying condition under your state’s medical marijuana laws.

3.Certification: If the Provider determines that you have a qualifying condition, they may issue a certification in accordance with state law.

4.State Registration: You are responsible for submitting your certification to your state’s medical marijuana program and obtaining a medical marijuana card or registration, if required.

Important: A certification from a Provider does not guarantee approval by your state’s medical marijuana program. Each state has its own requirements and approval process.

23. Qualifying Conditions

Qualifying conditions for medical marijuana vary by state. Common qualifying conditions include, but are not limited to:

Chronic pain
Cancer
Glaucoma
HIV/AIDS
Post-traumatic stress disorder (PTSD)
Seizure disorders, including epilepsy
Multiple sclerosis
Crohn’s disease
Parkinson’s disease
Amyotrophic lateral sclerosis (ALS)

You should consult your state’s medical marijuana laws to determine the specific qualifying conditions in your state.

24. Federal and State Law Conflicts

You acknowledge and understand that:

Cannabis is classified as a Schedule I controlled substance under the federal Controlled Substances Act.
Possession, use, and distribution of cannabis remain illegal under federal law, regardless of state law.
Federal law enforcement agencies have the authority to enforce federal drug laws, including laws prohibiting cannabis.
We cannot guarantee that you will not face federal prosecution for the use of medical cannabis, although federal enforcement priorities have generally focused on large-scale operations rather than individual patients.

25. Employment, Housing, and Other Consequences

You acknowledge that the use of medical cannabis may have consequences beyond legal considerations, including:

Employment: Many employers have drug-free workplace policies and may terminate or refuse to hire individuals who test positive for cannabis, even if they have a valid medical marijuana certification.
Housing: Some landlords and housing authorities prohibit the use of cannabis on their properties.
Driving: It is illegal to drive under the influence of cannabis in all states. You may face criminal charges if you drive while impaired.
Firearms: Federal law prohibits individuals who use controlled substances, including cannabis, from possessing firearms.
Professional Licenses: Some professional licensing boards may take disciplinary action against individuals who use cannabis, even with a medical certification.
Child Custody: The use of medical cannabis may be considered in child custody proceedings.

26. Product Safety and Liability

TeleLeaf does not manufacture, distribute, or sell cannabis products. We are not responsible for the safety, quality, or efficacy of any cannabis products you may obtain from a dispensaries. You should:

Purchase cannabis products only from licensed dispensaries.
Follow all instructions and warnings provided by the dispensaries.
Start with low doses and increase gradually as needed.
Be aware of potential side effects, including impaired coordination, altered judgment, and increased heart rate.
Consult with your Provider if you experience any adverse effects.

27. Driving and Operation of Machinery

You should not drive or operate heavy machinery while under the influence of cannabis. Cannabis can impair your ability to drive safely and may result in criminal charges for driving under the influence (DUI).

28. Substance Use Disorder Treatment

If you are seeking treatment for substance use disorder (SUD), including cannabis use disorder, your medical records are protected by additional federal confidentiality regulations under 42 CFR Part 2. These regulations provide stricter protections than HIPAA and generally require your written consent before your SUD treatment records can be disclosed.

29. Patient Responsibilities

As a patient using our Services, you are responsible for:

Providing accurate and complete medical history and current symptoms.
Following the Provider’s instructions and treatment recommendations.
Informing the Provider of all medications, supplements, and other treatments you are using.
Notifying the Provider of any changes in your condition or any adverse effects you experience.
Complying with all applicable state and local laws regarding medical cannabis.
Keeping your account information confidential and secure.
Paying all fees for Services in a timely manner.

30. Provider Responsibilities

Providers on our platform are responsible for:

Maintaining current licensure in the states where they provide services.
Providing medical services that meet the applicable standard of care for telehealth services.
Maintaining the confidentiality of your medical information in accordance with HIPAA and other applicable laws.
Documenting all consultations and maintaining accurate medical records.
Reporting any suspected abuse or neglect as required by law.

31. Technology Requirements

To use our telehealth Services, you must have:

A device with a camera, microphone, and speakers (e.g., smartphone, tablet, or computer).
A reliable internet connection with sufficient bandwidth for video conferencing.
A web browser or mobile app that is compatible with our platform.
A private location where you can participate in a confidential medical consultation.

We are not responsible for any technical difficulties you may experience due to inadequate equipment or internet connectivity.

32. Identity Verification

To ensure the security of our platform and comply with applicable laws, we require all patients to verify their identity before their first consultation. This may include providing a government-issued photo ID and answering security questions.

33. Consultation Recording Policies

Telehealth consultations may be recorded for quality assurance, training, and compliance purposes. You will be notified if a consultation is being recorded and will have the opportunity to decline the recording. However, declining to be recorded may limit our ability to provide certain Services.

You may not record a telehealth consultation without the express written consent of the Provider.

34. Prescription Limitations

Providers on our platform may issue certifications for medical cannabis in accordance with state law. However, Providers cannot:

Prescribe cannabis under federal law, as cannabis is a Schedule I controlled substance.
Guarantee that you will be approved for a medical marijuana card by your state’s program.
Prescribe other controlled substances via telehealth unless they meet the requirements of the DEA and state law.

35. Follow-Up Care Requirements

Depending on your state’s laws and the Provider’s professional judgment, you may be required to have follow-up consultations to maintain your medical marijuana certification. You are responsible for scheduling and attending all required follow-up appointments.

36. Provider Availability

While we strive to provide timely access to Providers, we cannot guarantee that a Provider will be available at any specific time. In the event of an emergency, you should call 911 or go to the nearest emergency room.

37. Continuity of Care

If you are currently under the care of another healthcare provider, we encourage you to inform them that you are using our Services. We can facilitate communication between your Provider on our platform and your other healthcare providers, with your consent.

38. Medical Records Access and Portability

You have the right to access your medical records maintained by Providers on our platform. You may request a copy of your medical records at any time by contacting us. We will provide your records in a timely manner, as required by HIPAA.

You also have the right to request that we transfer your medical records to another healthcare provider or to you. We will comply with all reasonable requests for medical records transfer.

39. Termination of Care

A Provider may terminate the provider-patient relationship with you for reasons including, but not limited to:

Non-compliance with treatment recommendations.
Failure to pay for Services.
Abusive or threatening behavior toward the Provider or our staff.
Misrepresentation of medical history or symptoms.
Use of our Services for unlawful purposes.

If a Provider terminates the provider-patient relationship, we will provide you with reasonable notice and, if appropriate, a referral to another provider.

40. State-Specific Telemedicine Compliance

We operate in multiple states, each of which has its own laws and regulations regarding telemedicine and medical cannabis. By using our Services, you agree to comply with the laws of the state in which you are located at the time of the consultation.

Some states have specific requirements for telemedicine consultations, including:

Informed consent requirements.
Limitations on the types of services that can be provided via telemedicine.
Requirements for follow-up care or in-person examinations.
Restrictions on prescribing certain medications via telemedicine.

We will inform you of any state-specific requirements that apply to your consultation.

41. Interstate Telemedicine Regulations

Providers on our platform are licensed in the states where they provide services. If you are located in a different state from the Provider at the time of your consultation, the Provider must be licensed in the state where you are located.

We do not provide services across state lines unless the Provider is licensed in both states and the consultation complies with the laws of both states.

42. Medical Malpractice and Professional Liability

Providers on our platform maintain professional liability insurance (medical malpractice insurance) as required by law. If you believe you have been harmed by the medical advice or services provided by a Provider, you may have a claim for medical malpractice.

Any claims of medical malpractice must be brought against the Provider, not TeleLeaf. TeleLeaf is not liable for the medical advice or services provided by Providers on our platform.

You should consult with an attorney if you believe you have a medical malpractice claim. Medical malpractice claims are subject to specific legal requirements, including statutes of limitations, which vary by state.

43. Informed Consent for Treatment

Before receiving medical services from a Provider on our platform, you will be asked to provide informed consent. Informed consent means that you understand:

The nature of the medical services being provided.
The potential benefits and risks of the treatment.
Alternative treatments that may be available.
The consequences of not receiving treatment.

You have the right to ask questions and to refuse treatment at any time.

44. Disclosure of Treatment Outcomes

You acknowledge that:

Medical treatment, including the use of medical cannabis, does not guarantee any specific outcome.
Individual responses to treatment vary, and what works for one patient may not work for another.
The Provider will use their professional judgment to recommend treatment, but cannot guarantee that the treatment will be effective for you.
You should report any lack of improvement or worsening of symptoms to your Provider.

45. Coordination with Other Healthcare Providers

If you are receiving care from other healthcare providers, we encourage you to inform them that you are using medical cannabis. Cannabis can interact with other medications and may affect the treatment of other medical conditions.

With your consent, we can communicate with your other healthcare providers to coordinate your care.

46. Mandatory Reporting Obligations

Providers on our platform are required by law to report certain information to authorities, including:

Suspected child abuse or neglect.
Suspected elder abuse or neglect.
Threats of harm to yourself or others.
Certain communicable diseases.

By using our Services, you acknowledge that Providers may be required to disclose your information in these circumstances, even without your consent.

47. State Medical Board Compliance

All Providers on our platform are subject to the jurisdiction of the medical board in the state(s) where they are licensed. If you have a complaint about a Provider’s conduct or the quality of care you received, you may file a complaint with the appropriate state medical board.

48. DEA Registration and Compliance

Providers who prescribe controlled substances must be registered with the Drug Enforcement Administration (DEA) and comply with DEA regulations. While cannabis is not a prescription medication under federal law, our platform is designed to comply with all applicable DEA regulations regarding the prescribing of controlled substances via telemedicine.

49. Controlled Substance Protocols

For patients who may be prescribed controlled substances other than cannabis (e.g., for pain management or other conditions), the following protocols apply:

The Provider must conduct an appropriate evaluation, which may include a review of your medical history, a physical examination (in-person or via telehealth, as permitted by law), and a review of your state’s prescription drug monitoring program (PDMP).
The Provider must document the medical necessity for the controlled substance.
The Provider must monitor your use of the controlled substance and conduct periodic evaluations.
You must comply with all instructions regarding the use of the controlled substance and must not share your medication with others.

50. Patient Safety and Adverse Event Reporting

Your safety is our top priority. If you experience any adverse effects from medical cannabis or any other treatment recommended by a Provider, you should:

Contact your Provider immediately.
Seek emergency medical care if necessary.
Report the adverse event to us so that we can take appropriate action.

We maintain a system for tracking and reporting adverse events to ensure patient safety and comply with applicable regulations.

51. Quality Assurance and Compliance

We have implemented quality assurance and compliance programs to ensure that our Services meet the highest standards. This includes:

Regular audits of Provider credentials and performance.
Monitoring of patient satisfaction and outcomes.
Compliance with HIPAA, state medical board regulations, and other applicable laws.
Ongoing training and education for Providers and staff.

52. Accessibility

We are committed to making our Services accessible to individuals with disabilities. If you require accommodations to use our Services, please contact us and we will work with you to provide reasonable accommodations.

53. Language Services

Our Services are primarily provided in English. If you require language interpretation services, please contact us in advance of your consultation and we will make reasonable efforts to provide interpretation services.

54. Billing and Insurance

Our Services are generally not covered by health insurance, and you are responsible for paying all fees out-of-pocket. However, you may be able to submit a claim to your insurance company for reimbursement. We can provide you with a receipt or superbill that you can submit to your insurance company.

55. Refund Policy

All fees for Services are non-refundable. However, if you are not satisfied with the Services you received, please contact us and we will work with you to address your concerns.

56. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of the internet or telecommunications infrastructure.

57. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the intent of the original provision.

58. Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or our right to enforce it in the future.

59. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any third party without your consent.

60. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and TeleLeaf regarding your use of the Services and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

61. Updates to State-Specific Requirements

Medical marijuana laws and telemedicine regulations are subject to change. We will make reasonable efforts to keep our Services in compliance with current laws and regulations. However, you are responsible for staying informed about the laws in your state and complying with any changes.

62. Third-Party Beneficiaries

These Terms are for the benefit of TeleLeaf and the Providers on our platform. Providers are third-party beneficiaries of these Terms and may enforce the provisions that relate to their rights and obligations.

63. Acknowledgment and Agreement

By using our Services, you acknowledge that:

You have read and understood these Terms.
You agree to be bound by these Terms.
You have had the opportunity to ask questions and seek legal advice regarding these Terms.
You understand the risks and benefits of telehealth and medical cannabis.
You consent to receive medical services via telehealth.

Last Updated: November 5, 2025